Privacy Policy

Paytrinsic ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our payment processing services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number, business address)
• Business information (company name, EIN, business type, processing history)
• Financial information (bank account details for settlement)
• Transaction data related to payment processing services
• Communications with our customer support team

1.2 Information Collected Automatically

When you access our website, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information for the following purposes:

• Provide, maintain, and improve our payment processing services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Conduct underwriting and risk assessment for merchant accounts
• Comply with legal obligations and prevent fraud
• Send administrative information, updates, and security alerts
• Analyze usage trends and improve our website and services
• Send marketing communications (with your consent)

3. How We Share Your Information

We may share your information with:

3.1 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Acquiring banks and payment processors
• Payment networks (Visa, Mastercard, Discover, American Express, UnionPay)
• Payment gateway providers
• Fraud prevention and security services
• Cloud hosting providers

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

3.3 Business Transfers

If Paytrinsic is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• PCI DSS compliance for payment card data
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (tax, accounting, anti-money laundering)
• Resolve disputes and enforce our agreements
• Prevent fraud and abuse

Payment processing records are typically retained for a minimum of seven years to comply with financial regulations.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications
• Data portability: Request a copy of your information in a portable format

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: